To obtain a free ARVRLS library card, a patron must present 2 forms of ID which have a current address (examples: driver's license, a utility bill, or a piece of mail) and a photo ID. The photo ID can double as one form of the address ID. Patrons under the age of 18 require a parent or legal guardian's signature to obtain a library card and the parent/guardian must present the required ID. Children can obtain their own library card as soon as they are able to sign their own name. All patrons must sign their card when it is presented to them which acknowledges that they accept the responsibility for all materials borrowed on the card and agree to abide by all library rules.
The patron agrees to report any change of address or loss of card to the library immediately. A replacement fee of $1.00 will be charged for lost cards. The library card must be presented to borrow materials. A patron's library card must be clear of all overdue items before more items can be checked out. The first time a patron uses a new library card there will be a limit of 2 items that can be checked out.
Books, magazines, and audio material (CDs or Playaways) are loaned for a period of 14 days. Videos and video games are loaned for 7 days. Digital download materials (audio, eBooks, music, videos, and magazines) are set by the LDD1 Consortium Policies. Certain items of local history do not circulate, which is left to the discretion of the branch manager. The length of loan for interlibrary loan materials will vary according to the date the materials are due back at the lending library.
The numbers of items an individual can borrow at any time are limited to 10 books, 10 magazines, 2 audio materials (CDs or Playaways), 3 videos, and 1 video game. Local staff members may need to make exceptions to this policy in some cases. Digital download materials (audio, eBooks, music, videos, and magazines) will vary according to LDD1 Consortium Policies.
If there is no waiting list on an item that was originally checked out, it may be renewed twice for the same period of time as the original loan. Renewals may be made in person, by telephone, by fax, by email, by mail, or online through the card catalog.
Charges will also be assessed for any material not returned to the library or returned damaged. A value or replacement cost will be determined by the library staff for each lost or damaged item.
--Approved December 9, 2013
--Amended and Approved December 21, 2020
COMPUTER AND INTERNET USE AGREEMENT
The Arkansas River Valley Regional Library System provides public access to computers and the Internet free of charge, except for local printing fees. In order to use this resource, I agree to the following:
- I agree to use computers and the Internet responsibly.
- I will not interfere with the work of others, or with the performance of the network, including but not limited to unauthorized access to passwords, closed areas of the network, or introduction of computer viruses.
- I will respect time limits, and learn to use tools which allow me to work off-line whenever possible.
- I understand that the network is a social community with accepted standards of behavior.
- I agree to use appropriate language and to avoid displaying material which may reasonably be construed as obscene.
- I will respect copyright laws and avoid illegal activities.
- I will be responsible for any hardware or software damage I cause.
- I will be responsible for any cost incurred as a result of my Internet activities.
- I understand that the Arkansas River Valley Regional Library System does not guarantee that the system will function error-free or uninterrupted, or that it will meet any specific requirements of the user. In addition, the library does not guarantee the accuracy of information obtained through the Internet. Information gained through this source is the responsibility of each originator/producer, users should be aware that not all sources on the Internet provide accurate, complete, or current information. Therefore, I will critically evaluate any information I find.
- I understand that the Arkansas River Valley Regional Library System is not responsible for loss of data, damage, or liability that may occur from patron use of the library's computers.
Emergency Connectivity Fund
The equipment and services funded by the federal Emergency Connectivity Fund (ECF) can only be provided to patrons who declare they do not have access to the equipment or services sufficient to access the Internet. By signing this statement, I declare I do not have access to such equipment or services. In addition, patron name and dates of use may be retained for potential ECF documentation requirements.
Signature: __________________________________________ Date: ___________________________________
Print Full Name: _____________________________________ Library Card Number: _____________________
As the caregiver of the above-signed minor user, I recognize that the Internet cannot be regulated. I agree to direct children in standards for acceptable use. If there are areas or materials not accessible to children, I will define those areas for my child and hold them responsible for upholding the standards set forth.
I will not expect the library staff to supervise, limit, censor, or regulate my child beyond the scope of the rules listed above. I will be responsible for any hardware or software damage caused by my child in the course of using the library's equipment.
Signature of Guardian: _________________________________ Date: __________________________________
Print Full Name: ______________________________________ Library Card Number: ____________________
Employee Computer Use:
The purpose of this policy is to establish basic guidelines for the appropriate use of computing resources, electronic mail, the Internet, and related electronic products on staff computers at the Regional headquarters and all branch library staff computers.
The Arkansas River Valley Regional Library System provides equipment, services, and training so employees can serve the needs of its patrons. Access to computers, the Internet, and email is provided solely to further these service goals.
The Library encourages staff to use email for job-related communication. Branch managers will designate which computers may be used to access email.
Although email is quick and easy, for all external correspondence staff are expected to proofread the email and use spell check to well-represent the Library. Staff are expected to communicate in a professional manner using appropriate business language.
The Library encourages staff to use email for job-related professional development. Participation in distribution lists (list-servs) is expected to be job-related and should not require too much of the staff persons time. Postings to group lists which communicate personal opinions, not formal Library policy, should state this clearly.
Like with any other method of correspondence, important materials can be lost in the middle of mounds of outdated or irrelevant messages. Email files can also absorb undue amount of computer resources. Regular deletion of outdated email files is encouraged and expected. The Library reserves the right to “dump” archived email. The same guidelines apply to data files. Regular deletion of unused files is encouraged and expected.
Because of the storing of personal information on computers, the Library does not permit the personal use of staff computers. Public access computers should be used instead either before or after regularly scheduled work times, breaks, or lunch.
The email system should not be used to solicit or proselytize others for commercial ventures, religious or political causes, outside organizations, or other non-work related solicitations.
Downloading of non-work related files from the Internet, or loading of software, is not permitted without specific consent of the Library Director.
The use of computer games is not permitted on work time.
Prohibited uses of the Internet
- Commercial use – Any form of commercial use of the Internet is prohibited. It is not acceptable to use Library computing resources for for-profit activities like consulting for pay or running a business.
- Copyright/Licensing Violations –Any use of the Internet that violates copyright law is prohibited. It is assumed that information and resources accessible via Library computer resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically state otherwise by the owners or holders of the rights. It is therefore not acceptable for an individual to use Library computing resources to access information or resources (even when that information or those resources are not securely protected) unless permission to do so has been granted by the owners or holders of rights to those resources or information. Employees are prohibited from downloading illegal software.
- Solicitation- The sale of personal items on the open Internet is prohibited. D. Harassment – the use of the Internet to harass employees, vendors, patrons, and/or others is prohibited. This includes the display or transmission of threatening, obscene, or harassing materials of any kind.
- Political – The use of the Internet for political purposes is prohibited. F. Aliases – The use of aliases while using the Internet is prohibited. Anonymous messages are not to be sent.
- Misinformation/Confidential Information – The release of untrue, distorted, or confidential information regarding Library business is prohibited.
- Unauthorized Entry/Hacking/Tampering – It is not acceptable to use Library computer resources to interfere with or disrupt network users, services or equipment. Disruptions include, but are not limited to, distribution of unsolicited advertisement, propagation of computer worms and viruses, and using the network to make unauthorized entry to any other machine accessible via the Internet.
- Illegal Activities – It is not acceptable to use Library computer resources for any purpose or in any manner that violates local, state, or federal laws and regulations. J. Chain letters, jokes, recipes – Group distribution of email letters is not permitted unless they are for business purposes.
An employee's rights while accessing the Internet on Library computers does not include the right to privacy. All computer data and files on library computers, including email, are the property and responsibility of the Arkansas River Valley Regional Library System. While email is generally treated confidentially, the Library administration reserves the right to monitor, review, intercept, access, and disclose all messages created, received, or sent over the system for any purpose and without notification.
It is not acceptable for one staff member to access the email or personal data files of another staff member without that person’s permission. However, administrative and network staff have the right to access these files as detailed above.
Because email and data files may be subject to public records laws (FOI) and discovery in litigation, it is important to fully understand and accept the privacy limitations of electronic communications.
Access to the library’s database is restricted to authorized persons. Employees are responsible for the confidentiality of personal and library logins and passwords.
Email is a very convenient and effective mode of communication. It is not a secure one. Staff should avoid using email for confidential or sensitive correspondence. Formal correspondence should continue to use Library letterhead.
As a precaution against computer viruses, employees are not permitted to open unsolicited or unexpected email attachments even if the sender appears to be someone known to the employee. Employees must confirm the contents of the attachment by checking with the sender or Library technical staff before opening the attachment.
The Library administration will review alleged violations of these guidelines on a case-by-case basis. Violations of the guidelines will result in appropriate action, such as loss of electronic mail privileges, loss of computer privileges, loss of network privileges, or referral to appropriate authorities. Repeated, egregious, or malicious abuse of these guidelines may be cause for termination. Additionally, staff use of Library computers for illegal activity may result in prosecution.
All federal and state laws, and the Library regulations within this policy are applicable to the use of computing resources. These include, but are not limited to, 20 U.S.C. 1232g; the Electronic Communications Privacy Act of 1986, 18 U.S.C. 2510 et seq.; the Arkansas Freedom of Information Act, Ark. Code Ann. 25-19-101 et seq.; and state and federal computer fraud statutes, 18 U.S.C. 1030 and Ark. Code. Ann. 5-41-101 et seq. Illegal reproduction of software and other intellectual property protected by U.S. copyright laws and by licensing agreements my result in civil and criminal sanctions.
The Library’s website is maintained by and through the Library Director’s office. No member of the individual libraries may produce a web-page, electronic bulletin board, or any other such computer sited that purports to be an official publication of the Library without the express permission of the Regional Library Board.
Arkansas Freedom of Information Act:
- The electronic files, including email files, of Library employees are potentially subject to public inspection and copying under the state Freedom of Information Act (FOIA), Ark. Code Ann. 25-19-101 et seq.
- The FOIA defines “public records” to include “data compilations in any form, required by law to be kept or otherwise kept, and which constitute a record of the performance or lack of performance of official functions which are or should be carried out by a public official or employee (or) a governmental agency…”(See Ark. Code Ann. 25-19-103(1). All records maintained in public offices or by public employees within the scope of their employment are presumed to be public records; however, various exceptions apply. See Ark. Code Ann. 25-19-105.
Adopted June 5, 2007
Arkansas River Valley Regional Library Board
Amended and approved on December 21, 2020
Ethics and Conduct
- Library employees shall display loyalty, support, and cooperation when following instructions and regulations.
- Library employees shall not request donations or gifts for themselves from citizens or suppliers.
- Library employees shall not display prejudice against any persons or organizations, thus affecting the cordiality of contacts with other employees or the public.
- Library employees shall protect the privacy of library patrons as provided by state law.
- Library employees shall be prompt and regular in reporting to work, and shall be diligent, competent, and efficient in assignment performance.
- Library employees shall not grant any special consideration or advantage to citizens, individuals, or groups beyond that which is available to every other citizen, individual, or group.
- Library employees shall not accept gifts, services, gratuities, or favors, or engage in trading, or bartering with vendors, their families, or friends.
- Library employees shall not use Library funds, supplies, or facilities for purposes other than to conduct official Library business.
- Library employees shall keep themselves physically fit, mentally alert, neat, and clean, and shall perform their duties fairly, impartially and in a professional manner. Working under the influence of alcohol or any other non-prescribed narcotic or controlled substance shall result in dismissal.
- Library employees shall conduct themselves on the job so as to engender the respect of fellow workers and the general public.
Adopted by the Arkansas River Valley Regional Library
Board June 5, 2007
-- Approved December 21, 2020
Under provisions of the Arkansas Freedom of Information Act (Ark. Code Ann. § 25-19-101, et seq.), a citizen of Arkansas may request all records in possession of the Arkansas River Valley Regional Library System pertaining to the information described below. Please include as much information as possible so that we may expedite your request as soon as possible.
The FOIA does not require agencies to create new records or conduct research, analyze data, or answer questions when responding to requests. The library can only supply library documents, not documents from other agencies. Library Board meeting documents are available on our website on our “About Us” page.
You may refer to the “Arkansas FOIA Handbook” for documents that may be exempt from this act.
Interlibrary Loan is a free service that allows cardholders in good standing to borrow books and articles not available within the Arkansas River Valley Regional Library System. ILL is a cooperative effort among many libraries in North America. We cannot accept ILL requests if there are unpaid charges of more than $10.
- How do I submit an ILL request? Requests can be submitted to branch staff with final approval from the Branch Manager
- What is not available through ILL? You cannot request items that are owned by the Arkansas River Valley Regional Library System, electronic resources such as eBooks, A/V items such as DVDs or CDs, or books published in the current calendar year. Requests for these items will be canceled.
- How many ILL requests can I make? You may have a total of three (3) ILL requests in a 30 day time period.
- How will I know when my item arrives? Items may take four to six (4-6) weeks to arrive. You will be notified by phone, email, or postal mail. Please pick up your items as soon as possible, as they are checked out to you by staff as soon as they are received. Do not remove the ILL label.
- How do I renew ILL items? Materials are eligible for renewal once, for an additional two (2) weeks, with the consent of the lending library. Items that are not renewable will be noted on the ILL label. Renewal requests must be placed before the due date. Renewal requests must be made to ILL staff at email@example.com. Staff will contact you after the lending library responds. Overdue items are not eligible for renewal.
- How do I return ILL items? Items may be returned to any Arkansas River Valley Regional Library System location during open hours only. Do not place items in the book drop.
- What is the cost? The Arkansas River Valley Regional Library System does not charge for ILL requests. However, some lenders may charge a fee, which we would pass on to you. You will always be notified of any fees before we request an item that requires fees to be paid.
- What if I lose or damage an item? For a lost or damaged item, ILL has a default replacement fee of $50. However, ARVRLS may be able to negotiate a lower replacement fee; call the Interlibrary Loan Department at 479-229-4418 to discuss before paying.
Social Media Posting Procedures
Each branch is responsible for posting events and program activity to the library's Facebook page according to the following guidelines and posting schedule. Additional individuals will be given access to post on behalf of the library system as a whole. Each branch should develop and maintain a posting schedule, which prevents the possibility of overwhelming Facebook page followers with excessive library content on a given day or time period. The posting schedule should be accessible to the ARVRLS Director and the represented County Library Board.
Social media editors should remember that they represent the library and county when posting. Posts should be well written, grammatically correct, and reflect the values and standards of the library and county with regard to customer service, inclusion, and representation.
- Include notices of upcoming events that provide photos or other information regarding programs conducted at the branch.
- Posters should be sure to include the location, date, and time of programs in the post.
- Each post must include a graphic, which should be professional in style and well-chosen or edited (posts without graphic content are often missed). The use of professional graphic creation services such as Canva is encouraged.
- Photographs of patrons should be taken and shared only with permission. To protect their privacy and security, adult patrons should not be identified beyond first names and children should not be identified by name. All photographs should be carefully selected and cropped or edited as needed to remove extraneous or unflattering material. Other photographs and graphics should be used with permission in accordance with copyright laws (use Pixabay.com or other copyright free/public domain photo sources).
- Albums of photographs from events may be used, but collages of images should not be used, as they do not translate well on the small post image sizes.
- May include information relevant to the library system as a whole, such as holiday closings, new materials, changes to available databases, and the like.
- System posts may also include shared posts from relevant professional organizations such as the Arkansas State Library, Arkansas Library Association, and American Library Association, publishers, and other organizations of interest to library patrons such as the Six Bridges Book Festival in Central Arkansas.
- Occasional posts on general topics related to literacy and reading may also be shared to the library’s social media page from the original poster (not multiple re-shares).
ARVRLS Social Media Posting Guide (December 2020)
- The same rules apply regarding posts and photographs as with the Branch posts. Editing Posts
- If typographical or grammatical errors are noticed in library Facebook posts, any social media editor should edit the post to correct the error immediately.
- If any poster notices that relevant information is missing from any post (such as the branch location, date of the event, or time of the event), they should immediately notify the branch manager or branch's social media editor to edit the post to include the needed information.
Posting Schedule - EXAMPLE
10 AM -
2 PM -
4 PM -
TT – TODDLER TIME
AP – ADULT PROGRAMS
AS – AFTERSCHOOL EVENTS
STEM – STEM ACTIVITIES
CD – COLLECTION DEVELOPMENT
Approved by the ARVRLS Board of Trustees on December 21, 2020
Social Media Policy
The Arkansas River Valley Regional Library uses social media to increase awareness of and accessibility to its programs, resources and services in order to serve its mission. The purpose of this policy is to address use of social media activities, including but not limited to blogs, social networks, online communications, online catalogs, websites, and mobile applications by the ARVRLS and its employees, volunteers, elected officials, and patrons. The ARVRLS social media sites are not intended to be traditional public forums for the general exchange of ideas and viewpoints, but a limited public forum for discussing ARVRLS programs, events, and materials. The ARVRLS does not make its social media accounts available for general public discourse, but rather reserves and limits the topics that may be discussed on social media accounts.
Article I. Library – Sponsored Social Media
Only those employees responsible for the ARVRLS social media sites should be actively participating on those sites during work hours. Employees who contribute to the ARVRLS social media should present content in a professional manner and should check facts, cite sources, avoid copyright infringement, present balanced views, acknowledge and correct errors, and check grammar and spelling before posting.
Employees should not discuss confidential, work-related matters through social media. Content that is posted on ARVRLS-sponsored social media sites is subject to the Freedom of Information Act and records retention requirements.
Article II. Employee Personal Use of Social Media
ARVRLS employees have the same right to self-expression enjoyed by members of the community as a whole when discussing matters of public concern. As public employees, ARVRLS employees are cautioned that speech made pursuant to official duties is not protected speech under the First Amendment and may form the basis for discipline if deemed a violation of any policy of the ARVRLS. Employees should keep in mind the following best practices when posting content about library-related subjects and issues on personal time.
- If you identify yourself as an employee of the ARVRLS, make it clear that the views expressed are yours alone and do not represent the views of the ARVRLS B. Respect the ARVRLS confidential and proprietary information. Do not post information that is still in draft form or is confidential.
- No comments with any kind of negative, mocking, condescending, etc. slant should be made about patrons in general, about specific questions from patrons, or about patron behavior on the ARVRLS social media sites.
- The ARVRLS does not routinely monitor or review the content of personal non-ARVRLS related social media activity of its employees. However, social media posts that are brought to management’s attention that contain illegal activity or harassing or hostile content based on race, religion, disability, gender, sexual orientation, gender identity, or national origin may result in disciplinary action.
- Employee use of personal social media during working hours should be done in a responsible manner that doesn’t interfere with job duties or adversely affect job
performance, Personal social media usage should be limited to break times and other brief periods akin to personal conversations carried over the telephone while at work.
Article III. Trustee Use of Social Media
ARVRLS trustees have the same right to self-expression enjoyed by members of the community as a whole when discussing matters of public concern. Trustees should keep in mind the following best practices when posting content about library-related subjects on social media.
- If you identify yourself as an ARVRLS Trustee, make it clear that the views expressed are yours alone and do not represent the views of the ARVRLS or other trustees. B. Respect the ARVRLS confidential and proprietary information. Do not post information that is still in draft form or is confidential.
- No comments with any kind of negative, mocking, condescending, etc. slant should be made about library patrons or staff in general, about specific questions from patrons, about interactions with staff of the library, or about patron behavior on the ARVRLS social media sites.
Article IV. Posting on Social Media
The ARVRLS permits patrons to comment on ARVRLS posts and patrons are invited to share opinions about ARVRLS-related subjects, resources, and programs. Postings do not indicate ARVRLS endorsement of the ideas, issues, or opinions expressed in posts on its social media sites.
The purpose of the ARVRLS social media sites is to inform ARVRLS users about educational opportunities, library programs, events (including those co-sponsored with other organizations) and materials, and to encourage dialogue and the exchange of information and knowledge between users and ARVRLS staff about these programs, events, and materials. The ARVRLS reserves the right to restrict or remove any content that is deemed to be in violation of this policy or any applicable law. Content that is deemed not suitable for posting by the ARVRLS because it is not topically related to the particular subject being commented on, or is deemed prohibited based on the criteria defined below, shall be retained pursuant to the records retention schedule along with a description of the reason(s) the specific content was deleted. Content and comments on the ARVRLS social media accounts containing any of the following forms of content and postings shall not be allowed:
- Obscenity or child pornography.
- Content that promotes, fosters, or perpetuates discrimination and/or harassment on the basis of race, creed, color, age, gender, marital status, religion, national origin, physical or mental disability, sexual orientation, ancestry, or any other protected category. C. Slanderous, libelous, threatening, or defamatory statements.
- Copyrighted or trademarked material.
- Content not related to ARVRLS business, programs, events, resources, and materials. G. Advertising or sale of merchandise or services.
- Charitable solicitations or political campaigning
The ARVRLS, its employees, agents, and officials assume no responsibility for any damages, direct or indirect, arising from participation in ARVRLS-sponsored social media. Violations of this policy by employees may result in discipline, up to and including termination of employment.
Article VI. Patron Participation
By joining, utilizing, and/or posting on the ARVRLS social media sites, you agree to comply with this Policy, and the ARVRLS Policy on Internet and Computer Use, as applicable. The ARVRLS Social Media Policy applies whether or not a patron chooses to post comments using a computer at the library or when posting from any other computer to any ARVRLS social media site. While the ARVRLS encourages dialogue, it respectfully requests that commenters be mindful that its social media sites are open to the public and that commenters be courteous and civil toward one another.
Patrons are personally responsible for their commentary. Patrons should be aware that they may be held personally liable for commentary that is defamatory, obscene, proprietary, or libelous by any offended party, not just the ARVRLS.
Adopted by the Arkansas River Valley Regional Library Board on December 21, 2020
501 N. Front Street